One of the most important things for us is to protect your personal data. In this order we collect information rightfully, acting with integrity, confidentiality, and with great certainty.
What is the purpose of the privacy policy we set out below? In fact, the goal is a well-defined one that will accurately describe how our company collects and handles customer’s personal data and at the same time we also talk about any other data customers provide through different platforms when they buy a product or service or subscribe to our Newsline.
The purpose of this statement is to inform you about the procedures we have approached to protect your personal data successfully.
This policy refers to our website, text messages, emails, and social account.
By using one of our platforms, you hereby agree to our Terms and Conditions.
We do not intend to knowingly collect information from children.
Personal Information we collect and use:
“Personal information” is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to you. For purposes of this Policy, there is no meaningful distinction between the terms “personal information” and “personal data.”
We may collect, use and transfer the following types of personal data:
In fact, we do not collect any category of special information.
Only after you guarantee that all the information about your personal data is truthful and that it is your responsibility to provide us, we assume the responsibility to collect, process, and maintain it safely.
If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
The provision of the above personal data, where requested, is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations except when we rely on consent as a legitimate basis for processing and or our legitimate interest. Without it, we may not be able to provide you with all the requested services. It is important that all the personal data you give us is correct and accurate. This includes, by way of example only, ensuring that we have your correct contact (including email) details at all times.
In case we have to collect your personal data according to law or under the terms and conditions of a contract with you (customer), and you don’t provide the requested data, we can’t finish the contract that we have or are trying to enter into with you. Therefore, we might need to cancel a service. However, in these types of situations, we will keep you informed.
At this time, the methods we and our third-party service provider use to collect your personal data are:
The personal information you give to us: We collect your personal information directly from you.
For example, you provide us with your personal information when you register or book travel, contact our customer support.
At the same time, we have the passive ability to collect some personal information. How does this happen? When you visit our website, you provide the opportunity to collect certain information about yourself. In addition, when you are using our website, cookies and other similar technologies can help us automatically collect technical data about your equipment, navigation actions, and patterns. See the cookies section of this Privacy Policy for further information on the purposes for which we collect and use this information.
Voice Calls: We may record or monitor calls to and from our Customer Support Team for contractual reasons, quality control purposes, analytics, staff training and/or to protect us in the event of a legal dispute. Any personal data obtained from you during the call will be treated in accordance with this Privacy Policy.
From Other Sources: We may receive your Personal Information from other sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties, to the extent permitted by applicable law.
Automatic Information: We automatically collect certain information about your computer when you visit our website. For example, we record your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may gather information about your online activity, such as trips or activities viewed and bookings made. We collect this automatic information to customize your user experience and protect against fraud. See also Cookies and other technologies below.
In order to help you find the nearest hotel, train station, airport, or send some important messages to you, our system can use the attributes and settings of your device that allow us to determine physical location.
You can opt-out of this communication at any time by contacting us via phone or email.
We may use your Personal Information for the following purposes:
Consistent with the above purposes and as permitted by applicable law, we may communicate with you via electronic messages, including email, text message, or mobile push notification to:
Email Communications. From time to time, we may send you emails containing information about your apparent travel-related or activity interests. We do this to make it easy for you to take advantage of travel-related or other opportunities on our website.
If you no longer want to receive marketing and promotional emails from us, you may click on the “unsubscribe” link in such emails to opt out of future marketing email communications. If you have an account, you may also opt out of marketing emails in your account settings. Please note that even if you opt out of receiving marketing communications from one or all of our Services, we will still send you service-related communications, such as confirmations of any future bookings you make.
Push Notifications (on Mobile Devices). You can use the settings on your mobile device to enable or turn off mobile push notifications from us.
SMS Message Service. With your consent, where required, we may contact you at the mobile phone number that you provide to us by way of direct dial calls, autodialed and prerecorded message calls, and text messages in connection with the above purposes.
By signing in to the SMS message service, you consent to receive recurring autodialed marketing texts from or on behalf of our Company at the mobile number you’ve provided to opt-in. You understand that consent is not a condition of purchase. Message & data rates may apply.
After you opt-in to receive messages online, in-person, or SMS, you can cancel the SMS service at any time by just replying “STOP” to the SMS message. After this, you will no longer receive SMS messages from us. Unsubscribing from our SMS service will not preclude us from sending you service-related SMS in connection with an existing booking, including us contacting you with an automated pre-recorded call containing critically important travel information (e.g., Major Schedule Change Notifications via call and/or SMS message). If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
If at any time you forget what keywords are supported, just reply “HELP” to the SMS message. After you send the SMS message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency depends on the user’s interaction. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
You represent that you are the account holder for the mobile telephone number(s) that you provide. You are responsible for notifying us immediately if you change your mobile telephone number. You may notify us of a number change by contacting us via email at reservations@travoamerica.com.
You agree to indemnify us in full for all claims, expenses, and damages related to or caused in whole or in part by your failure to notify us if you change your telephone number, including, but not limited to, all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act.
For all questions about the SMS message service, you can contact us at:
Telephone: +1 (559) 403-5936
Email: reservations@travoamerica.com
In case of need to transmit your data to third parties, we will take into account the following:
Also, there is a possibility to share information about your personal data with our business partners. Some of these business partners may use your personal information for fraud detection found, for an email address, to detect, prevent, or otherwise address fraud, security, or technical issues. We may also share your information by asking our partner to create an application, questionnaire e.t.c, for the purpose to know the degree of your satisfaction with our services. Some of these business partners may use your personal information for online behavioral advertising purposes, or to offer you services or products that we believe you may be interested in. We may also share your information as otherwise described to you at the time of collection. We may also share anonymous aggregated usage information with partners.
Our servers and data centers are located in many countries and by giving us your personal information, you agree that it can be shared with other countries that may have different and/or less strict confidentiality rules. As a result, your personal information may be subject to requests for access from Governments, Courts, or Law Enforcement Agencies from these countries in accordance with the laws of these countries. According to the legislation in force in such countries, we will provide the necessary security measures to ensure the protection of your personal information.
We have adopted the appropriate security measures to avoid accidental loss, use or access to your personal data in an unauthorized manner, alteration or disclosure. In addition, we restrict access to your personal data only to those employees, agents, contractors, and other third parties who need to know the business. They will process your personal data only in accordance with our instructions and are subject to confidentiality.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting via email at reservations@travoamerica.com.
To establish the necessary retention period for personal data, we examine the amount, nature, and vulnerability of the personal data, the motives for which we process your personal information, even if we can fulfill those motives through other methods and the appropriate legal, government tax, accounting or other requirements.
A cookie (also called an Internet/Web cookie) is a type of message that is given to a web browser by a web server. The main goal of a cookie is to determine users and possibly prepare customized Web pages, as well as to save site login information for you.
If our client is on his first visit to our site, we will send him cookies. You ask, “What for?”. The answer is very simple. We collect information about our clients’ preferences around the browser or search methods that they usually use.
We and certain third-party partners use cookies on our websites, our mobile applications and within emails or other communications, we send to you.
To the extent, the cookies we use for these purposes lead to the processing of your personal information, details about how we use that personal information and your rights over that personal information are discussed in this Privacy Policy
Authorization for the use of Cookies on our Website.
We use cookies based on your consent.
In accordance with the notice of cookie usage appearing on our Website’s and our Cookie Policy you agree that, if you click the button “Got it” of our cookie banner, you consent to the use of Cookies described herein, except to the extent that you have set your preferences through the “review settings” area or you have modified your browser settings to disable their use.
Please note, if you do not accept cookies the Website will not function optimally.
Types of Cookies used on our Website.
Generally speaking, we use the following type of cookies:
By sending cookies to your browser, it allows us to regularly adjust the quality and convenience of our site according to the preferences of each client.
You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our Website, some Services and functionalities may not work.
In general, the browser can offer the ability to control cookies. Control modes are different from browser to browser. If you use multiple browsers to access our services, you need to set the cookie disabling options for each browser, computer, or device you use. If your browser blocks cookies, your preferences may be deactivation are not effective. If you block or delete cookies or opt-out of online behavioral advertising, not all the trackings we’ve described in this policy will stop. Some features that our site operates may not be accessible because you are blocking the cookies on the device or browser that you use.
In order to provide better services, we can use Google Analytics to collect demographic and interest data about you.
In case you are using our services in the territory of Europe, we have set out below a description of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate and what is your data subjects’ rights under EEA legislation.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.
Withdraw consent at any time where we are relying on consent to process your personal data.
In order to use any of the above-mentioned rights, you should contact us, and provide information to identify yourself, so we can be sure you are the entitled person to make the mentioned requests.
This Privacy Notice for California Residents supplements the information contained in our privacy policy above applies solely to the personal data of users who reside in the State of California (“consumers” or “you”). We have included this section to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.
Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, our website has collected the following categories of personal information from its consumers within the last twelve (12) months:
Category
Examples
Collected
A. Identifiers.
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
[YES]
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Some personal information included in this category may overlap with other categories.
[YES]
C. Protected classification characteristics under California or federal law.
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth, and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
[NO]
D. Commercial information.
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
[YES]
E. Biometric information.
Genetic, physiological, behavioral, and biological characteristics or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
[NO]
F. Internet or other similar network activity.
Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
[YES]
G. Geolocation data.
Physical location or movements.
[YES]
H. Sensory data.
Audio, electronic, visual, thermal, olfactory, or similar information.
[NO]
I. Professional or employment-related information.
Current or past job history or performance evaluations.
[NO]
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
[NO]
K. Inferences drawn from other personal information.
Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
[NO]
L. Equipment information.
Information about your internet connection, the equipment you use to access our Website, and usage details.
[YES]
Personal information does not include:
Our Website obtains the categories of personal information listed above from the following categories of sources:
Use of Personal Information
We may use, or disclose the personal information we collect for one or more of the following business purposes:
Sharing Personal Information
Our Website may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We share your personal information with the following categories of third parties:
Disclosures of Personal Information for a Business Purpose
We engage certain trusted third parties to perform functions and provide services to us, including hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer relationship, database storage and management, and direct marketing campaigns. We may share your Personal Information with these third parties, but only to the extent necessary to perform these functions and provide such services. We also require these third parties to maintain the privacy and security of the Personal Information they process on our behalf.
In the preceding twelve (12) months, Company has disclosed the following categories of personal information for a business purpose:
Category A: Identifiers.
Category B: California Customer Records personal information categories.
Category D: Commercial information.
Category F: Internet or other similar network activity.
Category G: Geolocation data.
We disclose your personal information for a business purpose to the following categories of third parties:
In the preceding twelve (12) months, Company has not sold personal information.
Your Rights and Choices:
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
If we sold or disclosed your personal information for a business purpose, two separate lists disclose:
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Our Company does not sell your personal information to third parties.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
The below companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes.
Please keep in mind that the privacy policy of our company can support changes over time.
It also needs to be mentioned that our company is not entitled and will never restrict your rights to the protection of personal data.
As a method of precaution, all the changes that will take place on our site will be announced in advance and we will post the date of the last update. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your information described above, your choices and rights regarding such use, or wish to exercise your rights, please do not hesitate to contact us.
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*All the fares displayed are in USD and include all taxes, fees and applicable surcharges. All prices are per person, based on economy class weekday travel (Monday – Thursday) from the USA, and depend on the chosen class of service, departure city, airline and the route (lowest transatlantic fares are usually from the East Coast; transpacific fares – from the West Coast). The maximum allowable stay is six months. Please call our toll-free line for current best prices and additional details. Savings up to 40% off are indicated off the full unrestricted published airfares of major airlines and may vary based on individual fare rules. Some airlines may impose additional baggage charges. The fares are subject to seat availability in the corresponding booking inventory. Seats are limited and may not be available on all flights and dates. The fares are non-refundable, non-exchangeable, and non-transferable. The fares and their governing rules are subject to change without prior notice. Other restrictions may apply. Less restrictive fares available at different rates.
